Customer Feedback – Huronia Veterinary Emergency Clinic

Name*

First Last

Email*

Phone*

Date of Visit*

Were you greeted promptly when you arrived at the clinic?

yes
no

How long did you wait before your pet was initially assessed by a trial technician?

under 30 minutes
30 to 60 minutes
1 to 2 hours
> 2 hours

How long did you wait before you were seen by a veterinarian?

under 30 minutes
30 to 60 minutes
1 to 2 hours
> 2 hours

How would you rate the quality of care your pet received from the veterinarian?

excellent
good
fair
poor

How would you best describe your experience with the veterinarian?

Were you given a treatment plan and estimate explained to you in a simple and straight-forward manner with opinions to choose the most financially viable course of treatment?

yes
yes, however it was not explained clearly
no, I did not receive a treatment plan or estimate

Were you given instructions for further care for your pet?

yes
no

If yes, were the instructions explained to you clearly?

yes
no

Was the recommendation made by the veterinarian to return to your regular clinic for follow up:

the next business day
within the next week
not necessary
no recommendations were made

How would you rate the overall quality of care your pet received at our facility?

excellent
good
fair
poor

Comments

Would you recommend Huronia Veterinary Emergency Clinic to friends or relatives whose pets require emergency medical care?

yes
no
only if there was no other option
never

Please use this space to provide any further comments for praise or improvement. Thank you for taking the time to help us be better for you and your pets!

Would you like to be contacted by our hospital manager to discuss your visit? Please ensure your contact information is completed at the top of this survey.

yes
no

Customer Feedback Questionnaire

391 Dunlop St W
Barrie, ON L4N 1C3

Phone: 705-722-0377

Customer Feedback Questionnaire

391 Dunlop St W Barrie, ON L4N 1C3

Phone: 705-722-0377

391 Dunlop St W
Barrie, ON L4N 1C3